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LUCAS@ARCH / RESUME

Lucas Henry

Tech Team Lead · Customer & Seller Self Service · Agentic Systems

Santiago, Chile [email protected] linkedin.com/in/lucas-henryd github.com/lukas-andre lucashenry.dev

Profile

I lead the technology behind seven self-service capabilities at Falabella and design harnesses where people and agents ship with shared context, observable workflows, and verifiable evidence.

CURRENT SCOPE Falabella · since June 2026
7capabilities
3engineering teams
~30people

Customer

Returns · Cancellations · My Purchases · My Cases · My Account

Seller

Seller Returns · Seller Support

Experience

Tech Team Lead — Customer & Seller Self Service

Falabella

Leading technology strategy and delivery across the customer and seller self-service portfolio in South America.

  • Seven capabilities: Returns, Cancellations, My Purchases, My Cases, My Account, Seller Returns and Seller Support
  • Three engineering teams and roughly 30 people across shared customer journeys
  • Agent-ready repositories, automated quality gates and observable end-to-end flows
  • Cross-team alignment across identity, orders, payments, support and mobile dependencies
  • Building an internal agent cowork with Vercel AI SDK and human verification

Tech Lead — Post-Purchase & E-commerce

Falabella

Led the architecture and engineering practices behind regional post-purchase journeys and platform modernization.

  • Microfrontends architecture and monorepo adoption across multiple businesses
  • Returns, cancellations and order-management customer journeys
  • Playwright E2E framework and automated delivery practices
  • Product health and observability with Grafana

Senior Software Engineer

Falabella

Improved the digital commerce platform with backend optimizations and Go services for cross-system communication.

  • My Purchases experience and performance improvements
  • Go microservices and gRPC contracts
  • Next.js and React monorepo delivery
  • A/B testing, GitLab CI and Datadog

Senior Software Engineer

Cencosud

Built Seller Center modules for Paris Marketplace and designed an API-driven transport management system.

  • Seller Center modules for marketplace operations
  • Transport Management System and multi-carrier logistics
  • Complex business-rule automation

Software Engineer

Cencosud

Focused on asynchronous order management and legacy commerce integration.

  • Asynchronous seller-order management
  • XML processing automation
  • Legacy platform integration

Full-stack Developer

WiTi

Integrated PIM systems and led returns-module development using explicit state machines.

  • PIM integration for Paris
  • Returns workflow with state machines
  • Marketplace feature delivery